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Click Forgot password on the login page and enter your email address — your username is your email. We send a single-use link that expires after one hour.

One login for every portal: /login. Practice staff land on the practice portal, clients on the client portal, according to the account. Two-factor authentication with an authenticator app is available, and a practice can require it per role.

Go to Inventory & Staff → Staff Management and click Add Staff. Enter their details, a role and a temporary password — share it with them securely and they set their own on first login. Roles control which pages and actions each staff member can use, and every plan has unlimited staff seats.

Book from the schedule or the patient record; booking is conflict-checked so a veterinarian cannot be double-booked, and reminders go out by email or text on the schedule you set. Clients invited to the client portal can book online against the hours you publish per vet, and can cancel or reschedule themselves up to 24 hours out; those visits land on your calendar with an email confirmation.

Yes. VetPro is a progressive web app: open it in the phone or tablet browser and add it to the home screen. It is an online system with two deliberate exceptions built for barn calls. The SOAP editor keeps the draft on the device when the signal drops and sends it when coverage returns, even if you had to sign in again. Field Visit captures a whole visit — vitals, the note, photos, charges and the owner's signature — with no signal at all and files it once you are back in range. Everything else (patients, the schedule, invoices, editing an already-saved note) needs a connection, so plan barn calls with coverage in mind. On iPhone, voice is push-to-talk; the hands-free wake word is desktop and Android Chrome.

Navigate by page name, look up a patient, read today's schedule, dictate into any SOAP section, and chart from one spoken sentence — "What happened?" proposes the charges, prescriptions, lab orders and recheck for you to tick. The ambient scribe drafts all four SOAP sections from the recorded exam; nothing is saved until the veterinarian has read, edited and signed, and the audio is not kept. Voice AI is patent pending.

Lab results are entered on the Lab Orders page today, and numeric results build trend charts. Connectors for IDEXX, Antech and Zoetis are built: your practice enters the credentials its lab representative provides under Settings → Integrations and the lab activates the account. There is no extra fee.

Subscriptions are billed by card through Stripe, monthly or annually; the 14-day trial needs no card. Your practice's own client payments also run on Stripe — cards in person, by payment link or text-to-pay, or in the client portal — and card details go to Stripe, never to VetPro.

Yes. Cancel from your Subscription page at any time; your access continues to the end of the period you have paid for and there is no cancellation fee. Your data stays exportable, always.

Solo is the full clinical and business product for one veterinarian. Complete adds veterinarians, multiple locations and breeding management; Enterprise removes the cap on veterinarians (still $129/mo per additional vet) and adds your own branding and AR imaging. Nothing clinical is held back on any plan — see pricing for the row-by-row comparison.

Client and patient data is encrypted at rest with AES-256-GCM under a key per practice, and in transit over TLS 1.2 or newer. Access is role-based and every portal writes a HIPAA audit log; two-factor authentication is available and can be required per role; encrypted off-site backups run nightly; and StallWise signs a Business Associate Agreement with each practice. VetPro has not completed a third-party certification such as SOC 2, and we do not claim one.

A practice administrator can run a full-practice export from Settings & Tools → Advanced Tools: clients, patients, records, invoices and documents in open formats — per-record CSVs that re-import directly, a documents ZIP, or one everything-bundle. You own your data and can export it at any time, at no charge.

Yes, on every plan: a documented REST API with scoped keys, signed webhooks, and an MCP server so an AI assistant can read the schedule, a record or the hospital board with the practice's permission. Keys are managed under Settings → API & Webhooks. Read the API docs.